Refund policy

We take immense pride in delivering high-quality products to customers around the world. Our quality control process ensures each product meets rigorous standards. However, we understand that you may need to cancel or return an item. Please refer to the policies below.

1. Order Cancellation

  • You may cancel your order within 2 hours of placing it.

  • Send an email to shahmangilaljuharmal@gmail.com  with your Order Number and Reason for Cancellation in the subject line.

  • Cancellations within this window may be eligible for a refund or a credit note (subject to management approval).

  • Credit notes are valid for 12 months and are processed within 7–10 business days.

  • If we cancel your order due to unforeseen circumstances, a full refund will be issued with no liability on either side.

2. Return & Refund Policy

  • Returns are accepted only for:

    • Damaged or defective items

    • Items significantly different from the online description

Return Request Process

  • Email shahmangilaljuharmal@gmail.com within 48 hours of delivery.

  • Mention your Order Number and Reason for Return in the subject line.

  • Attach clear photos of the product showing the issue.

Returning the Product

  • Products must be shipped back within 72 hours of delivery.

  • Return to the designated warehouse and share the courier tracking details via email or WhatsApp.

  • Customers bear the return shipping charges.

  • Pickup service can be arranged on request for an additional fee.

Conditions for Accepted Returns

  • Product must be unused, unwashed, and unworn

  • Must include original tags, labels, and packaging

  • Products with perfume or body odor will not be accepted

Non-Refundable Charges

  • Shipping charges

  • Alteration or stitching charges

  • Customization services

  • Video call booking charges

Refund Timelines

  • Prepaid Orders: Refunded within 7–10 business days after receipt.

  • Cash on Delivery Orders: Refunded within 35 days of receiving the product back in-store.

  • COD charges are non-refundable.

3. Exchange Policy

  • Exchanges are allowed for a different size, color, or pattern (subject to stock availability).

  • Any price difference must be paid before dispatch.

  • Postage charges apply.

  • Availability of sizes and styles is not guaranteed.

  • A valid phone number is required to coordinate exchange and payments.

4. Non-Returnable/Non-Exchangeable Items

  • Custom-made or altered items

  • Stitched clothing (Sarees with custom blouse/petticoat)

  • Plus-size clothing

  • Men’s wear and kids’ wear

  • Lehenga Cholis with custom-stitched parts

  • Accessories

  • Special delivery items

5. Product Care

  • Items are hand-embroidered and delicate—handle with care.

  • Minor beadwork/sequin displacement may occur.

Shipping may cause creasing; ironing may be required.

 

6. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Shah Mangilal Juharmal
Location: Main Market, Sheoganj-307027 (Raj.)
Phone: 02976-270133
Email: shahmangilaljuharmal@gmail.com